At Berg Software we are passionate about software development and proud of our achievements. With more than 30 years of hard work, we have a strong expertise in developing and implementing complex projects for global clients.
We are seeking a dedicated IT Service Engineer to join our team and provide Level 1 application support for software applications designed for NetApp and Dell storage systems. The ideal candidate will have a strong foundation in IT support, excellent problem-solving skills, and a passion for customer service.
Key Responsibilities:
- Provide Level 1 support for software applications that configure and monitor NetApp and Dell storage systems.
- Install and configure the software applications
- Troubleshoot and resolve application issues reported by users in a timely manner.
- Log analysis of unknown issues
- Document and escalate issues to higher-level support when necessary.
- Monitor system performance and ensure the optimal operation of the applications.
- Provide user training and support for application usage and best practices.
- Maintain detailed service knowledge base and documentation.
- Collaborate with the engineering team to improve application functionality and performance.
Required skills:
- Adaptability and flexibility;
- Comfortable working closely with clients;
- Strong technical troubleshooting skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Willingness to work in 3 shifts in a 24×7 model.
- English proficiency.
Nice to have:
- Proven experience in IT support, preferably in a Level 1 support role.
- Knowledge about: service configurations, Kafka debugging, Docker, basic networking
- Basic knowledge of storage systems, particularly NetApp and Dell
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- ITIL Certification
- German proficiency
Related info:
- 3+ years of relevant experience.
Benefits:
- Flexible hours and fun working environment.
- Modern office space & high-tech workstations.
- Working on exciting projects.
- Company trainings and online courses.
- Conferences and community events.
- Annual teambuilding and office parties.
- Great location with terrace, garden, private parking (auto & bicycle).
- Private health insurance.
- Extra vacation days depending on seniority in the company.
So, what are you waiting for? Come and join us!