User management services for global automotive supplier
User management services for global automotive supplier ＿
User management services: new user creation, changes for the existing users, deactivations. To be handled for the following systems:
- Active Directory
- SAP
- Each task is added to a ticketing system. An individual ticket is created for each new user, change or deactivation.
Client ＿
- Worldwide automotive company (components and parts supplier)
- >30000 employees
- USA
Business case ＿
- Execute large amounts of user provisioning and deprovisioning operations, in a performant and cost-effective way.
Industry ＿
Services ＿
- Managed services
Project type ＿
- System administration services
- User management services
Technology ＿
- SAP
- ActiveDirectory
- ServiceNow
- Sharepoint
- Office365
Challenges ＿
Developing a user management solution for our client came with its own set of challenges. Regular managed services usually do not involve technical challenges but rather performance-related ones, such as:
- Maintain consistent task-solving ratio, despite the occasional low speed and hiccups common to large corporate IT ecosystems.
Solutions ＿
We met client’s high expectations with straightforward user management solutions:
- Clarify and optimize the processes.
- Provide accurate statistic reporting and analysis regarding the service level.
29 years in business | 2700 software projects | 760 clients | 24 countries